FAQs &
Troubleshooting
ONLINE PROGRAMS
You can access it by clicking HERE.
- Check that your email is correct & the one you used to sign up.
- Reset your password by clicking “forgot password” on the members' area login (see above).
- Try signing in on a different browser.
- Reach out to our team at connect@katierydge.com for help. Please include your full name as you provided during sign-up.
- Check your junk mail. Whitelist us if you find it there.
- Try searching “Katie Rydge” in your inbox.
- If you are participating in our Sit Spot Challenge, you can still access your members' area and daily updates, including live videos, even without the email.
- Check if you are using a VPN. Our course delivery operates based on timezone hours. You may need to turn off your VPN during the course.
- Reach out to us and have an alternative email address ready if needed.
- Try opening the page in a different browser.
- Check your internet security settings. If all pop-ups are disabled, it may prevent links from opening in a new tab.
TROUBLESHOOTING EMAILS / COMMUNICATIONS
- Check your junk mail. Whitelist us if you find it there.
- Try searching “Katie Rydge” in your inbox.
- If you are doing our Sit Spot Challenge, you can still access your members' area and daily updates, including live videos, even without the email.
- Check if you are using a VPN. Our course delivery operates based on timezone hours. You may need to turn off your VPN during the course.
- Reach out to us and have an alternative email address ready if needed.
IN-PERSON PROGRAMS
Programs are structured to provide the full experience, so late arrivals or early departures may not be possible.
If necessary, requests must be arranged at least three weeks prior to the program start date.
“For entertainment facilities, or indoor and outdoor recreation facilities with fewer than 1,000 attendees:
- You are not required to be fully vaccinated or carry vaccination evidence.
- COVID-19 Safe Check-in is not required.
- Face masks are not required.” We do not discriminate based on vaccination status.
- Notify us immediately.
- Check the COVID policy HERE for options, and let us know how you’d like to proceed.
GENERAL
Katie and her team acknowledge the traditional custodians of the land, of the ancestors and elders – past and present, on which her programs take place. Katie would like to especially recognise the elders past and present who she regularly collaborates with in running her programs. This includes elders from the Gumbanyggirr and Yaegl people of the North Coast of NSW and her adopted Yolngu families of North-East Arnhem Land.
Katie and her team acknowledge that survival skills and nature connection practices are a global knowledge bank held by humans from all races and countries. Katie acknowledges her Scottish, Irish, European and Armenian ancestral lineages and their traditional earth-based living skills.
Survival skills and nature connection practices are the original ways of living that once allowed all humans to exist in harmony with the Earth. In today's world, these traditional earth-based skills remain essential — not only for personal resilience but also for fostering a deeper balance with the natural world. By keeping these practices alive, Katie’s programs help ensure a thriving future for the next generations — one that is in alignment with natural laws and supports a sustainable, interconnected way of life.
