FAQs &
Troubleshooting
ONLINE PROGRAMS
You can access it by clicking HERE.
- Check that your email is correct & the one you used to sign up.
- Reset your password by clicking “forgot password” on the members' area login (see above).
- Try signing in on a different browser.
- Reach out to our team at connect@katierydge.com for help. Please include your full name as you provided during sign-up.
- Check your junk mail. Whitelist us if you find it there.
- Try searching “Katie Rydge” in your inbox.
- If you are participating in our Sit Spot Challenge, you can still access your members' area and daily updates, including live videos, even without the email.
- Check if you are using a VPN. Our course delivery operates based on timezone hours. You may need to turn off your VPN during the course.
- Reach out to us and have an alternative email address ready if needed.
- Try opening the page in a different browser.
- Check your internet security settings. If all pop-ups are disabled, it may prevent links from opening in a new tab.
TROUBLESHOOTING EMAILS / COMMUNICATIONS
- Check your junk mail. Whitelist us if you find it there.
- Try searching “Katie Rydge” in your inbox.
- If you are doing our Sit Spot Challenge, you can still access your members' area and daily updates, including live videos, even without the email.
- Check if you are using a VPN. Our course delivery operates based on timezone hours. You may need to turn off your VPN during the course.
- Reach out to us and have an alternative email address ready if needed.
Not at this point. If you need to talk to someone, reach out to us at connect@katierydge.com, and we will arrange for the appropriate person to contact you. You can also book a free 20-minute Discovery Call for any program-related questions.
IN-PERSON PROGRAMS
Yes. However, we recommend bringing a refillable container to top up your water as needed.
Power access is very limited or non-existent, except for those who may need it for medical or safety reasons. If required, please reach out to us in advance to discuss your needs.
This is considered on a case-by-case basis. We strongly encourage participants to attend the entire program.
Programs are structured to provide the full experience, so late arrivals or early departures may not be possible.
If necessary, requests must be arranged at least three weeks prior to the program start date.
Programs are structured to provide the full experience, so late arrivals or early departures may not be possible.
If necessary, requests must be arranged at least three weeks prior to the program start date.
Unfortunately, pets are generally not allowed. If you have no alternative, contact us, and we will see if an exception can be made. However, pets can be disruptive to other participants, and we cannot guarantee their safety.
No – per NSW Government guidelines:
“For entertainment facilities, or indoor and outdoor recreation facilities with fewer than 1,000 attendees:
“For entertainment facilities, or indoor and outdoor recreation facilities with fewer than 1,000 attendees:
- You are not required to be fully vaccinated or carry vaccination evidence.
- COVID-19 Safe Check-in is not required.
- Face masks are not required.” We do not discriminate based on vaccination status.
- Notify us immediately.
- Check the COVID policy HERE for options, and let us know how you’d like to proceed.
GENERAL
Contact us at connect@katierydge.com.
Contact us at connect@katierydge.com and explain your circumstances.
We will do our best to arrange a payment plan if possible.
